SMS/Viber/Whatsapp Notifications
SMS/Viber/Whatsapp Notifications: A complete, production-ready service from IdiconWeb. We scope, implement and support it end-to-end so your team can focus on growth.
Unified Real-Time Messaging for Your Business
Modern customers expect to be informed immediately – whether they place an order, book an appointment or submit a support request. With our SMS, Viber and WhatsApp notification system, IdiconWeb connects all your critical customer touchpoints to a single, unified messaging layer that works 24/7.
We design smart notification flows that keep your clients up to date on every step: confirmation, preparation, dispatch, delivery, renewal or follow-up. Messages are delivered on the channel your customer actually uses, with automatic fallbacks, clear sender identity and professional, consistent branding.
The result is a communication experience that feels modern, reliable and trustworthy, while your team spends less time answering “Where is my order?” or “Did you receive my request?” type questions.
Transactional Notifications That Run on Autopilot
We connect your e-shop, booking system or ERP with powerful messaging automation, so every important action triggers an instant notification. Order confirmations, payment receipts, delivery updates, invoices, password resets or support ticket responses are sent automatically to your customer’s preferred channel.
Each message is built from reusable templates with dynamic variables such as name, order ID, tracking link, appointment date or payment status. This keeps your communication consistent and eliminates manual copy-paste work that often leads to errors.
Because everything is rule-based, you remain in full control: you define when a notification is sent, what it contains and how it looks, while the system handles the heavy lifting in the background.
Built for E-Shops, Reservations and Service Businesses
Our notification layer is ideal for businesses that rely on accurate, timely communication: e-shops, pharmacies, logistics companies, hospitality, clinics, education providers and service agencies. Every key operation can be mapped to a message that reassures the customer and reduces support friction.
Typical flows include order status updates, courier tracking links, appointment reminders, overdue payment alerts, subscription renewals and feedback requests after a visit or delivery. Each flow is tuned to your reality, not a generic “one size fits all” template.
For multi-language sites, we support localized content, so Greek and international customers both receive notifications in the language that makes sense for them.
Targeted Campaigns That Respect Your Customers
Beyond transactional alerts, we help you design respectful, value-driven campaigns through SMS, Viber and WhatsApp. From seasonal offers and flash sales to loyalty rewards and win-back campaigns, our approach focuses on relevance, segmentation and timing – not spam.
We segment your audience based on behaviour, purchase history, interests or location, and we plan a messaging calendar that supports your wider digital strategy across Meta Ads and Google Ads. Each campaign is tracked with measurable KPIs such as delivery rate, clicks and conversions.
This way, your communication becomes an integrated part of your marketing engine and not just “one more blast” that people ignore.
Secure APIs, Reliable Delivery and GDPR Compliance
Under the hood, we integrate directly with trusted SMS gateways, Viber channels and the WhatsApp Business API using secure, well-documented endpoints. Message queues, retries and routing rules ensure that your notifications are delivered as reliably as possible.
All flows are designed with GDPR in mind: clear consent management, unsubscribe options, minimised data retention and strict control of who can access your messaging tools inside the organisation.
For your technical team, we provide documentation, webhook endpoints and logs so that every message can be traced and audited when needed.
From Missed Calls to Measurable Results
When notifications are handled manually, teams lose time on repetitive phone calls and emails, while customers become frustrated by delays. With an integrated messaging layer, a large part of this friction disappears and is replaced by clear, automated, trackable communication.
Your support workload decreases, your sales funnel becomes smoother and your professional image strengthens. Customers feel taken care of because they are always informed – without needing to ask.
IdiconWeb takes care of the strategy, the technical setup and the ongoing optimisation, so your investment in SMS, Viber and WhatsApp notifications translates into real business value and better relationships with your clients.
We think out of the box
and follow the working
process
![We think out of the box \ and follow the [working] \ process](https://idiconweb.gr/uploads/web/services-page-process-img.png)
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Yes, we tailor every project based on your business goals and requirements.
We serve a wide range of industries including healthcare, finance, e-commerce, and more.
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We offer flexible pricing based on project size and complexity.
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