Digital Radar – Platform & Technology Updates
automations
Couriers Connector
Couriers Connector: A complete, production-ready service from IdiconWeb. We scope, implement and support it end-to-end so your team can focus on growth.
Central Shipping Hub for Greek Couriers
The Couriers Connector from IdiconWeb turns your e-shop into a central shipping hub. Instead of logging into ACS, Geniki Taxydromiki, ELTA Courier, Speedex, Courier Center, BoxNow and others one by one, your team sees everything in one place inside your own platform. Orders come in, are grouped, prepared and shipped from a single screen.
All the critical shipping information – customer details, delivery address, phone, comments, COD amount, weight and parcels – is taken directly from your orders. The connector translates this data into the exact format each courier needs, following their official specifications. Your staff no longer have to retype data or switch between browser tabs just to send a parcel.
The result is a much clearer daily workflow: fewer tools, fewer passwords, fewer chances to make a mistake, and a shipping process that scales when your order volume grows, without adding stress to your team.
Automatic Voucher Creation & Label Printing
Manual voucher creation is slow and full of errors. With the Couriers Connector, each order can generate a voucher with a single click – or even fully automatically when the order reaches a specific status. The system fills in all courier fields on its own, based on the order data and the rules you have defined.
Your team can print labels in bulk for dozens of orders at once, using thermal printers or A4 sheets, depending on your warehouse setup. We support the formats required by the main Greek couriers, so your labels scan correctly at every step of the delivery chain.
This automation saves many minutes per order day after day, especially during high season. At the same time it reduces wrong addresses, missing phone numbers and other small mistakes that delay deliveries and generate unnecessary calls to your support department.
Tracking Links, Status Updates & Customer Notifications
As soon as vouchers are created, the Couriers Connector can automatically store the tracking numbers inside your orders and mark them as “shipped”. These tracking codes can be sent to customers by email, SMS, Viber or WhatsApp, so they can follow their parcel in real time without calling your support team.
Where courier APIs allow it, we can also sync status updates back into your system: in transit, delivered, failed attempt, returned, picked up at box or branch, and more. Your staff see the same information the courier sees, directly inside your backoffice.
This transparency builds trust: customers feel informed, support teams answer faster, and you gain valuable insight into which areas or couriers create delays or repeated delivery problems.
Cash-on-Delivery, Shipping Zones & Smart Rules
Cash-on-delivery is still a dominant payment method in Greece, but it adds complexity to shipping. The Couriers Connector can apply COD fees automatically per courier, per area or per order value, so your checkout always shows the correct total and your team does not have to calculate anything manually.
We configure shipping zones for mainland Greece, islands, remote areas and international destinations, aligned with each courier’s pricing model. You can define free-shipping thresholds, extra fees for bulky items, or force a specific courier for certain postal codes or product categories.
All these rules work quietly in the background. Customers see clear, predictable charges and you maintain control over your margins, without your staff adjusting shipping costs order by order.
Returns, Exchanges & Reverse Logistics
Shipping is not only about sending parcels out; it is also about getting products back quickly and in a controlled way. The Couriers Connector can support return vouchers, pickup-from-customer requests and special flows for product exchanges, so your team does not have to handle each case manually from scratch.
We can add simple tools in your backoffice to create a return shipping label linked to the original order, or even expose a basic self-service option for customers (for example: request a return, receive a label by email). This creates a more professional experience and reduces the time your support team spends on repetitive tasks.
Having clear processes for reverse logistics helps you maintain better stock accuracy, accelerate refunds or exchanges and keep your customers satisfied even when something did not go perfectly in the first delivery.
Logs, Monitoring & Ongoing Support
A shipping integration must be transparent and maintainable. The Couriers Connector can log voucher creation, failed API calls, address problems and other key events so that issues can be spotted and fixed quickly. Your team can see what happened, when and with which courier, instead of guessing.
When courier providers change their APIs, add new mandatory fields or face temporary outages, we can adjust the integration and help you handle exceptions. You are not left alone with a plugin that no longer works; you have a partner that understands both the technical side and the reality of Greek logistics.
This combination of automation, visibility and support turns the Couriers Connector into a stable part of your infrastructure, not just a temporary workaround. It is built to support your growth and to keep your shipping operation under control as your business scales.
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FAQs
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It usually takes about 24-48 hours to get started after you sign up.
Yes, we tailor every project based on your business goals and requirements.
We serve a wide range of industries including healthcare, finance, e-commerce, and more.
Absolutely! We work with clients across the globe.
We offer flexible pricing based on project size and complexity.
Yes, we offer ongoing support and maintenance packages.
Yes, we specialize in website redesigns that improve performance and user experience.
We stay up-to-date with the latest trends and technologies in the industry.
We provide regular updates via email, calls, and project management tools.
Yes, we offer a satisfaction guarantee and a fair refund policy.