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Digital Radar – Platform & Technology Updates
ai-and-automation
AI Chatbots and Assistant
AI Chatbots and Assistant: A complete, production-ready service from IdiconWeb. We scope, implement and support it end-to-end so your team can focus on growth.
AI Chatbots and Assistant: Your Personal Digital Team Member
IdiconWeb can create your personal AI chatbot and assistant, trained specifically on your products, services, policies and internal procedures. Instead of a generic bot, you get a 24/7 assistant that speaks in your brand voice and understands your business like an internal employee.
We connect your chatbot to your website, e-shop, landing pages, support center and even messaging platforms (Messenger, Instagram, WhatsApp, Viber, live chat), so your customers always find an intelligent assistant ready to help.
The AI can answer questions, suggest products, explain services, collect leads, qualify prospects, route support requests and reduce repetitive work for your team.
IdiconWeb designs, trains and maintains the entire AI layer — you focus on running your business, while your assistant handles the first line of communication.
We Feed the AI With Everything Your Business Knows
A useful chatbot needs more than generic AI. IdiconWeb builds a custom knowledge base using your website pages, FAQs, product catalog, service descriptions, contracts, documentation, policies, blog posts, PDFs and internal procedures.
We organise this content, clean it and connect it to the AI engine so that:
• It answers questions accurately based on your real information
• It respects your pricing, rules and conditions
• It understands your terminology and industry language
• It can speak in Greek, English or multiple languages
• It remains consistent across all channels where it appears
As your business evolves, IdiconWeb updates the knowledge base, ensuring your assistant always reflects your latest offers, policies and products.
The result: an AI that sounds like you — not like “just another chatbot”.
From Customer Chatbot to Internal AI Assistant for Your Team
IdiconWeb designs AI assistants for different roles inside your business — not only for website visitors. We can deploy:
• Sales chatbot that recommends products and creates offers
• Support chatbot that answers common questions and creates tickets
• Booking assistant for appointments, services, rentals or reservations
• Internal AI assistant for your staff to search procedures, prices, stock or technical information
• AI helpdesk that helps new employees learn your tools and processes
The same core AI can be reused across use-cases with different “personalities” and permissions (for example, an internal assistant that sees sensitive data, and a public chatbot that does not).
With IdiconWeb, AI stops being a buzzword and becomes a practical tool that saves time every single day.
Connected to Your Tools: From Website Chat to ERP and CRM
A real assistant must be connected. IdiconWeb integrates your AI chatbot with the tools you already use: website, e-shop, booking system, CRM, ERP, MyData invoicing gateways, newsletter platforms and messaging apps.
Typical integrations include:
• Website widget (floating chat bubble)
• WooCommerce / CS-Cart / custom checkout flows
• CRM lead creation (HubSpot, Pipedrive, custom CRMs)
• ERP queries (availability, order status, customer info)
• MyData-related workflows (invoice status explanations, FAQ)
• Meta (Messenger, Instagram), WhatsApp, Viber, live chat tools
The AI can not only “talk” but also act: create a lead, register a request, check an order, update a ticket or push a note to your team.
IdiconWeb ensures your assistant is fully embedded in your digital ecosystem, not just sitting in a corner as a toy.
Configured for Your Brand, Your Languages and Your Risk Level
IdiconWeb configures each chatbot with a clear set of rules: what it can answer, what it must avoid and when it should escalate to a human. We control the tone (formal, friendly, professional), languages (Greek, English and others), and how it handles sensitive topics.
We define:
• Allowed and forbidden topics
• Approved answers and policies
• Escalation triggers (“connect me with a human”)
• GDPR-safe handling of personal data
• Logging and audit trails of conversations
• Access levels for internal assistants vs public chatbots
This ensures the AI supports your brand and legal obligations instead of creating risk.
With IdiconWeb, your chatbot is powerful — but always under your control.
Your AI Assistant Gets Better Every Month
After launch, IdiconWeb monitors how users interact with your chatbot and assistant. We analyse conversations, identify recurring questions, detect gaps in knowledge and measure how many conversations lead to leads, orders or resolved issues.
Based on this data, we:
• Add new answers, FAQs and flows
• Improve prompts and system instructions
• Fine-tune tone and responses
• Optimise lead capture and qualification
• Adjust escalation rules to your team capacity
Over time, your assistant becomes smarter, faster and more aligned with how your customers actually talk and what they need.
IdiconWeb treats AI as a living system that we continuously evolve — not as a one-off plugin.
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We think out of the box
We think out of the box
and follow the working
process
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Testimonial
Trusted by 21,000+
Trusted by 21,000+
customers
4.6
Their SEO strategy took our traffic to the next level. We saw results within the first month!
Amazing branding work. They captured our vision perfectly and delivered a stunning identity.
Their UI/UX design improved our user engagement significantly. Smooth process from start to finish.
From web development to SEO, their full-service approach helped us grow fast. Highly recommended!
They helped us refine our brand message. Professional, creative, and always on time.
The video campaign was powerful and emotionally engaging. A brilliant creative team!
The website they built is fast, responsive, and aligns perfectly with our tech vision.
They crafted a sustainable brand image for us. Beautiful work with deep meaning.
Very strategic and data-driven. Their analytics helped us pivot faster.
Their creative direction inspired our entire design team. Loved the experience!
FAQs
Got any
Got any
questions?
It usually takes about 24-48 hours to get started after you sign up.
Yes, we tailor every project based on your business goals and requirements.
We serve a wide range of industries including healthcare, finance, e-commerce, and more.
Absolutely! We work with clients across the globe.
We offer flexible pricing based on project size and complexity.
Yes, we offer ongoing support and maintenance packages.
Yes, we specialize in website redesigns that improve performance and user experience.
We stay up-to-date with the latest trends and technologies in the industry.
We provide regular updates via email, calls, and project management tools.
Yes, we offer a satisfaction guarantee and a fair refund policy.